Privacy policy
Green Sweet has a website with information about sugar substitutes, recipes and retail points. In addition, all Green Sweet products can be ordered via this website directly. For the latter, a number of personal details is required such as your name and address. This also applies to people who have registered for our newsletter or promotions. In this privacy statement you can read everything on how personal data is collected and handled, such as an explanation on where and for what purpose data is stored. You will also find all rights regarding these data and how to use them.

Orders
In order to handle orders correctly, Green Sweet needs certain data from you. Such data could be a home address for the shipment of your order, for example. The data you will need to provide is the minimum required for offering our services and/or products.

Newsletters
Newsletters are sent via Mailchimp, a widely used platform for creating and sending emails. When signing up for the newsletter, both your name and email address are stored in a secure environment by Mailchimp. The storage of these data is indefinite. However, you are able to unsubscribe at any time via the link at the bottom of the newsletter or by sending an email to [email protected].

Contact
When contacting Green Sweet via email, data such as name and email address will be stored on the mail server.

Cookies
When visiting the Green Sweet website, certain data is collected. These data may include  visit frequency, browser type or, for example, IP address. But also the pages visited, the duration of the user sessions and any previously visited websites are registered. These data are used to improve the functioning of the various internet pages and to better accommodate the website to user requirements. The collection of data is done by so-called "cookies", a small (invisible) text file that is sent to your internet browser. May you object to the use of cookies, you can block these cookies in your browser.

Other parties
In order for the delivery, invoicing and payment of orders to run smoothly, a number of external service providers are involved. Proper agreements have been made with all of these parties and contracts are used where possible. Green Sweet currently uses the partners below, to whom information is provided and/or with whom information is exchanged in the context of handling orders and sending emails.

• Mollie (payment platform)
• Moneybird (billing system)
• Mailchimp (email program)
• NAVExperts (IT/website management)
• Lightspeed (platform/website engineering)
• C. van Rijnsbergen B.V. (storage/logistics)
• SmartContracts (logistics)
• DHL (logistics)

Security
Data are stored in the systems and software of Green Sweet and/or the aforementioned partners. They are always password protected and the devices that access data are themselves locked with their own password. In addition, visits to the Green Sweet website are secured by an SSL certificate, meaning that your connection to the website is private. You can recognize this security by the green lock in front of the URL.

Right of access
You have the right to request your data that is being stored by Green Sweet. You can do this by contacting us via email or phone. Green Sweet’s contact details can be found at the bottom of the website, under the heading "Contact".

Right to rectification
If your personal information is incorrect, you can have it corrected. You can do this by contacting us via email or phone. Green Sweet’s contact details can be found at the bottom of the website, under the heading "Contact".

Right to erasure of data
If you no longer want Green Sweet to store your personal data, you can have your data erased. You can do this by contacting us via email or phone. Green Sweet’s contact details can be found at the bottom of the website, under the heading "Contact".

Right to stop data use
If you no longer want Green Sweet to use your data, you have the right to stop it. You can do this by contacting us via email or phone. Green Sweet’s contact details can be found at the bottom of the website, under the heading "Contact".

Disclosure of personal data
Green Sweet processes personal data based on a legitimate interest, being a commercial interest. This may include offering products via a website or email, for example. The data required to be provided is the minimum that is necessary for offering our services and/or products. If the mandatory data is not provided, Green Sweet cannot offer the relevant services.

Personal data is never sold by Green Sweet to other parties and is only shared with the aforementioned partners when necessary for the correct handling of emails and/or orders. Green Sweet is only entitled to disclose personal information when required to do so by law, to comply with a legal request/process, or to protect the rights, property, and safety of Green Sweet. And even in these exceptional cases, the right to privacy will be respected as much as possible.

Right to file a complaint
If you think that Green Sweet does not handle your data correctly, you have the option of submitting a complaint to the Dutch Data Protection Authority.